Digi IX30 Troubleshooting

Synopsis: On Ver-Mac message boards, you will often find Digi IX30 modems that are used to communicate remotely in our JamLogic software. If you ever encounter modem issues, you can refer to this guide to help isolate the problem.

• Level: Intermediate
• Time required: Time may vary
• Additional equipment required: Philips screwdriver

   

Figure 1 - Difference between WR-31 & IX30 Modems

      

     Figure 2 - Digi IX30 Overview       

1. Check if there are LED indicators on the modem (mainly power)

Figure 3 - LED indicators

2. Make sure the SIM card is in the SIM 1 slot

Note: On the WR-31 modem, you must unscrew the compartment where the SIM is located to insert or replace it.

Figure 4 - SIM slot

3. Once the SIM card is inserted, ensure that the LTE LED is solid blue, this indicates that the modem & SIM are communicating

3.1. If the Service light is not on or flashing, there could be an issue with either the SIM card or the modem. To locate the issue, take a known working SIM card and try it on the modem having the issue.

3.2. If the working SIM card works on this modem, the original SIM card is bad.

3.3. If the working SIM card also fails on the modem, the original modem is bad.

4. If the SIM card is OK & LTE LED is solid blue, make sure the Ethernet cable is plugged from WAN/ETH to ETH 0 on the back of the touch screen

Note: The Ethernet cable must always connect to the port on the right-hand side of the touch screen when you are looking at the back of it

Figure 5 - WR-31 Ethernet cable wiring

Figure 6 - Ethernet port on the back of new touchscreen

5. If the Ethernet cable is well connected, confirm that the GPS & LTE wires are well secured on the correct terminals

Figure 7 - Antennas on WR-31 modem

6. Make sure the internal IP settings inside the touch screen are correct

Note: By logging into the touch screen and going to Toggle – Parameters – Comm. Parameters, you will be able to validate the internal IP, mask, gateway & DNS of the touch screen. It should be set to DCHP (automatic) or static (manual), and the settings should be like the ones below.

You can ignore the MAC of the photo below.

Figure 8 - Communication parameters

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